For existing clients only.
Pomelo Health Client Portal
Gateway has partnered with Pomelo Health to enhance your health care experience by providing effective and secure health-related communication, mobile check-in, and appointment reminders. Gateway’s Pomelo Portal login link
Note that individuals over the age of 16 must register separately with a unique email address.
Having trouble with signing up for the Pomelo Portal? Please contact technical support if you have:
- Forgotten your password
- Been denied access to your account
- Technical difficulties
Contact Technical Support
Pomelo Patient Support
Consent for Use of Email Address
By providing my consent and email address, I confirm and acknowledge that:
- Only the email address I provide will be used by Gateway for communication to me for appointment reminders, information about programs and services, and document exchange.
- I understand that this service is not to be used for communicating emergency or urgent needs or information, and that Gateway will not be monitoring the inbox 24/7 nor responding immediately.
- I understand and agree that any information provided by me through documents and via email may form part of my health record.
- I understand that Gateway follows strict rules and uses all available security measures to protect my privacy, however, I acknowledge that Gateway cannot guarantee the security of email exchanges to and from the Health Centre.
- It is my responsibility to update Gateway about any email address change.
- I may withdraw my consent at any time for Gateway to use my email, in writing.
- I understand that if I am signing on behalf of a minor child, this consent will be null and void when the child reaches age 16 at which time the child will have the option of signing their own consent to use the Pomelo Health virtual portal.
Information will follow on next steps to access the portal when the service is officially launched.
